Code of Practice	Means of Compliance

Members of the Carpet Cleaners Association of NZ are committed to:	Members will be required to:

1. Quality Service a. Maintaining a high standard of technical performance to meet or exceed customers’ expectations by providing: •    Ongoing education and training programmes for all employees to encourage a skilled and motivated workforce. •    Quality materials and equipment and ensuring all equipment is maintained in safe working condition. •    Adequate training and supervision b.  Exceeding Customers’ Quality expectations by taking positive action to provide Quality Service •    Providing customers with accurate quotations or estimates taking into account all known factors relevant to the specific contract. •    Recognising and respecting customers’ rights including providing prompt and courteous handling of all service enquiries and requests.

Demonstrate their support for training: Only employ persons who are prepared to and are capable of upholding the Association’s standards. Participate in IICRC training schools to become certified technicians and maintain current membership with the same. Purchase materials and equipment from reputable suppliers who have Health & Safety Procedures. Encourage staff to obtain qualifications specified by CCANZ. Demonstrate support for Quality Service by instituting a Quality Assurance Programme - either by achieving ISO, Q-Base or similar accreditation, or by following an in-house Quality Assurance policy. Ensure quality procedures are in place to react to customer enquiries, requests or complaints.

2.  Health and Safety a.  Taking positive action to protect the environment by using environmentally safe chemicals and ensuring the safe disposal of all chemical wastes. b.  Maintaining safe and healthy workplaces for customers and staff.	Purchase chemicals from recognised suppliers, making MSDS’s available to all staff and providing training in the safe disposal of waste products. Work within the Health and Safety in Employment Act and provide training in the safe use and handling of all chemicals and equipment used in the workplace.   Provide a copy of their Safety Policy annually.

3. Legal Requirements a.  Complying with all legislation pertaining to the operation of the industry including (but not limited to): •    Health and Safety in Employment Act •    Consumers Guarantees Act •    Employment Contracts Act •    Fair Trading Act •    Resource Management Act b.  Keeping proper accounts records and conducting affairs in accordance with accepted business practice.	Keep up to date with relevant developments in the Law Comply with legal requirements and standards of good business practice.

4.  Insurance a.  Providing suitable Public Liability Insurance in order to protect customers’ property.	Provide a copy of Public Liability Cover to the Association annually.

Members are to provide the following information annually to comply with the Code of Practice:

Mandatory

1.  Public Liability Insurance verification
2.  Copy of Health and Safety Policy

Optional

3.  Copy of Quality Assurance accreditation or Quality Assurance policy