Frequently Asked Questions

Why Use a Carpet cleaner that is part of CCANZ? (Carpet Cleaners Association of New Zealand)

A cleaner that has joined CCANZ has to show evidence of ACCI or IICRC Training, completed by the technician themselves along with a number of client references from ones who they have done work for, (one that the technician has done for more than a Year), and also a copy of their Health & Safety Policy.
At this stage when all the paper work has been filled out they become a probationary member. In this process, all the item above have to be meet before the next step of becoming a certified member takes place, After that initial period of time and all requirements are meet, the cleaner then becomes a certified member. That is not where it ends because he or she has to prove that he is keeping up with his accreditation.

How can I get into contact with CCANZ or a Professional Carpet Cleaning Technician?

You can go to the Cleaners contact page and you will be able to get all the contact details of a Professional Carpet Cleaning Technician or contact CCANZ on 0800-4CCANZ (0800-422-269) and the staff who answer the phone will be able to pass onto you the details. You are also welcome to send us a fax on (04) 586-0252

If I get my carpets cleaned by a Professional Carpet Cleaning Technician who is a certified member of CCANZ and Want or Need to make a comment, What can i do?

If you need to make contact, we are only to happy to help out. 0800-4CCANZ (0800-422-269)
I Would like to compliment/or make a comment about the cleaner that I used to clean my carpets then email us.
I have concerns that need to be looked at, then print out our compliant pdf file and post it to us.

If you have any other question that you need answering please email and we will answer them as quickly as we can.